Privacy Policy

This policy explains how Arcstone Partners handles personal information collected through arcstonepartners.org.

Information we collect

If you use the contact form, we collect your name, organisation, email address, telephone number, country, the nature of your enquiry and your message. We also store the IP address and browser user agent associated with the submission so we can protect the form from abuse.

Email correspondence you send to contact@arcstonepartners.org is retained for as long as needed to respond and to keep a record of the discussion.

The web server may keep standard logs of requests, including IP address, time and the page requested. These logs are used for security and troubleshooting.

Cookies

The public website does not use advertising or analytics cookies. A session cookie is used only for the private enquiry administration area, so that an authorised user stays signed in.

How information is used

Contact details are used to respond to your enquiry and, where relevant, to consider whether Arcstone can assist with a transaction. We do not sell personal information and we do not use it for advertising.

Service providers

Email delivery and hosting providers process information on our instructions so the website and notifications can function. They are not permitted to use that information for their own purposes.

Retention

Enquiries are kept while they are being handled and for a reasonable period afterwards so we can maintain a professional record. You may ask us to delete an enquiry where we are not required to keep it.

Your requests

To ask for access, correction or deletion of information you have sent us, email contact@arcstonepartners.org. Where data-protection law in your country gives you additional rights, we will consider a request made under that law.